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Dial-up FAQ!
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Citizens | Dial FAQ
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Why
do I sometimes get busy signals?
Busy
signals are normally caused when your system dials the wrong phone
number.
To
confirm the number you are dialing, follow these steps:
- Double
click on the My Computer icon.
- Double
click on the Dial Up Networking Icon.
- Right click
on the Citizens Internet icon.
- Left click
on Properties at the bottom of the menu.
- Compare
the telephone number with the local access numbers on the card that
accompained your software. If necessary, type in the correct local access
number.
- Put a check in
the box next to the line, "Use area code and country code".
Note
to Windows 98 users: Be sure to place a check in the box next to "Use area code
and dialing properties".
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When
I dialup, I can hear someone talking on the line. How do I fix this?
If
you hear someone talking on the line after dialing, your computer
may be dialing the wrong number. This error is also caused when
your system does not dial the area code, before dialing the local access
number.
To
confirm the number you are dialing, follow these steps:
- Double
click on the My Computer icon.
- Double
click on the Dial Up Networking Icon.
- Right click
on the Citizens Internet icon.
- Left click
on Properties at the bottom of the menu.
- Compare
the telephone number with the local access number on the Citizens
Internet info sheet. If necessary, type in the correct local access
number.
- Put a check in
the box next to the line, "Use area code and country code".
- Be sure
your dial up settings are configured to dial all 10 digits
of the telephone number.
Note
to Windows 98 users: Be sure to place a check in the box next to "Use area code
and dialing properties".
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When
I try to connect, I get "No Answer". How do I fix this?
"No
Answer" error messages indicate that your modem is having a difficult
time negotiating a connection. A few modem "tweaks" should solve
this problem.
Try
lowering your modem's port speed to match the speed of your modem.
To lower you port speed, follow these steps:
- Click Start.
- Select
Settings.
- Click Control
Panel.
- Double
left-click on the Modems control panel.
- Select
your modem, then click Properties.
- In the
Maximum Speed box, select the speed that most closely matches
the speed of your modem:
- 56k = 57600
- 33.6 =
38400
- 28.8 =
38400
- 14.4 =
19200
- Cordless
Telephones can cause all manners of problems with your internet connection,
if you have a cordless telephone connected to the same line as your computer
try unplugging the telephone cord from the base unit to see if
that resolves the problem.
Confirm
that you are dialing the correct access number for your area. To
confirm the number you are dialing, follow these steps:
- Double
click on the My Computer icon.
- Double
click on the Dial Up Networking Icon.
- Right click
on the Citizens Internet icon.
- Left click
on Properties at the bottom of the menu.
- Compare
the telephone number with the local access number on the Citizens
Internet info sheet. If necessary, type in the correct local access
number.
- Click in
the box next to the line, "Use area code and country code".
- Be sure
your dial up settings are configured to dial all 10 digits
of the phone number.
Note to Windows
98 users: Place a check in the box next to "Use area code and dialing
properties".
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Why
do I get disconnected after "Verifying Username and Password"?
Disconnections,
after the "Verifying Username and Password" message are
caused by an improperly installed TCP/IP protocol.
To properly install the TCP/IP Protocol, follow these steps:
- Click Start.
- Select
Settings.
- Click Control
Panel.
- Double
left-click the Network control panel.
- Select
the TCP/IP protocol, then click Remove. Note: if the
TCP/IP protocol is not listed, continue to the next step.
- Click the
Add button.
- Select
Protocols, then click the Add button.
- Under Manufacturers,
select Microsoft. In the right hand panel, select TCP/IP, then
click Ok.
- Click Ok.
- You will
be prompted to restart the computer, click Yes.
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During
dial-up I am prompted to enter my Username and Password, again.
How do I stop this from happening?
To
disable the username/password prompt, confirm that you have entered
the correct username and password.
Note:
Your username must be typed in all lower case letters (without @wpa.net).
Your password must be typed EXACTLY as it was given to you.
If
you have entered your information correctly, but are not allowed
to logon, follow these steps:
- Double
left-click on My Computer.
- Double
left-click on Dial Up Networking.
- Right-click
on the Citizens Internet icon.
- Click on
the Server Types tab.
- In the
Advanced options section, remove the check from the "Log on
to network" option.
- Click Ok.
- Click Ok.
- Try to
connect again.
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When
I dial I get Error 678?
Error
678 means that your modem did not receive an answer during the dialing
process.
Follow
these steps for assistance with "No Answer" error
messages.
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When
I dial I get an error that says, "The computer you are dialing does
not respond to network requests"?
This
error message is usually caused when your modem does not complete
the negotiation process, or does not receive a confirmation from
our modems that the negotiations has been completed.
Restart
your computer, then try to connect, again.
If
you continue to receive this error message reinstall the TCP/IP
protocol.
To
properly install the TCP/IP Protocol, follow these steps:
- Click Start.
- Select
Settings.
- Click Control
Panel.
- Double
left-click the Network control panel.
- Select
the TCP/IP protocol, then click Remove. Note: if the TCP/IP
protocol is not listed, continue to the next step.
- Click the
Add button.
- Select
Protocols, then click the Add button.
- Under Manufacturers,
select Microsoft. In the right hand panel, select TCP/IP, then
click Ok.
- Click Ok.
- You will
be prompted to restart the computer, click Yes.
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What
is the "Dial-Up Networking cannot find the specified modem" error
?
This
error means that dial-up networking cannot locate the correct modem
configurations.
- Follow
the steps below to solve this error:
- Open the
My Computer folder on your desktop.
- Double-click
on the Dial-Up Networking folder.
- Right-click
the Citizens Internet dial-up networking icon.
- Select
Properties.
- Select
the correct modem configuration from the drop-down box in "Connect
using the" section on the bottom.
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How
can I get an outside line in my office phone system?
This is the obvious thing to want if you use the internet from your office.
Run Control Panel/Modems, hit Dialing Properties, and check out
the "To access an outside line" boxes. Type in the appropriate keys
you'd normally press on your phone's keypad into these boxes. Insert
a comma after this code to insert a five second pause. For example,
"9," dials nine then waits five seconds before dialing the outside
number. Remember that "," because you need to let your phone system
switch to an outside line before you start dialing. The "," is typically
a five second pause but this may vary depending on the modem type.
If you have a unique code for dialing long distance in your office,
you can put it in there, but don't include the standard "1" because TAPI
does this already. All modem applications will use this rule
as soon as you OK it.
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Why
is my computer dialing long distance when I know it's a local number?
As of the last quarter of 2001, all customers are required to dial all 10
digits of the telephone number.
Maybe
you have the "Dial area code" or "Dial as a long distance number"
switch turned off for that connection or number. Check with the app's
manual for setting this switch. Even if you're dialing a local number,
make sure you turn on this switch. You might've used a different
area code in your dialing location than in the number you're dialing.
Check to see that the area codes match. This is the only way that
Windows knows how to distinguish a local call from a long distance
one.
Citizens Telephone Customers, please see page 3 of your phone directory
for your local calling areas!
It is the CUSTOMERS responsibility to determine
whether the number you are calling is local for your area!
Citizens Internet will NOT be responsible for toll calls made to connect
to the internet.
To
confirm the number you are dialing, follow these steps:
- Double
click on the My Computer icon.
- Double
click on the Dial Up Networking Icon.
- Right click
on the Citizens Internet icon.
- Left click
on Properties at the bottom of the menu.
- Compare
the telephone number with the local access numbers on the
information card that accompianied your software.
- Click in
the box next to the line, "Use area code and country code" to make your
modem dial all 10 digits.
Note
to Windows 98 users: There will be a box next to "Use area
code and dialing properties". Click in that box to enable this
feature.
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How
can I turn off the annoying call waiting beep that cuts me off?
To
turn off call waiting for the duration of this call, bring up your
dialing properties and turn on "This location has Call Waiting,
to disable it dial..." and type the string needed to disable call
waiting. The drop-down list gives many variations of "*70" to choose
from. Most tone-dial systems use *70, and most pulse dial systems
will use 1170.
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I
log on but can't go anywhere?
Try typing the IP (208.31.214.16), if the browser loads Citizen's home
page then the URL.DLL file needs to be reinstalled. Delete it and
reinstall Dial-Up Networking.
If
the IP doesn't work either than it is most likely a connection problem.
Make sure there is only one TCP/IP in the control panel.
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It sometimes takes up 1-2 minutes to logon to the Internet. What
can I do about this?
Incorrect configuration
of Dial-Up Networking is the common culprit of slowed logons. Sometimes
Windows sets up a default connection that tries to negotiate a number
of things you don't normally use on the Internet.
To correct this
configuration, follow these steps:
- Double left-click
My Computer.
- Double left-click
Dial-Up Networking.
- Single right-click
Citizens Internet.
- Single left-click
on Properties.
- Click on
the Server Types tab, or button.
- Under Advanced
Options, check only Enable Software Compression.
- Under allowed
Network Protocols, check only TCP/IP.
- Click OK.
- Click OK.
- Close Dial-Up
Networking and My Computer and try your connection again.
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